Q. How do I access my service?
A. Easy! You can just navigate your Client Area and select whichever download client you want. This will open a URL in a new browser tab allowing you to use your login credentials for access.
Q. My download client is slow, and that's not normal!
A. There could be many factors that prevent an ultra-fast seedbox connection.
If your seedbox is on a server with heavy traffic, you may experience a slower connection while sharing resources with others.
During peak usage hours, resources are usually limited, while more users are actively downloading/uploading.
You may have hit your allotted data amount for the month. In which case, don't worry, just wait until the end of your billing cycle to see normal speeds again. Alternatively, you could upgrade your Seedbox plan 🚀
Q. I want to upgrade my download client to the newest version; how can I do this?
A. You can reach out to our support staff and ask us to install the latest version for you (if there is one available) 🙂
Q. Where are the option settings for Deluge or qBittorrent? I'm trying to make preference changes, and I cannot access my settings!
A. Lean Seedbox plans have limited access, so everyone has equal access to services. If you require further customization of your download Client, please upgrade to one of our Premium Seedbox plans tod Lean plans come with a minimal set of preinstalled applications, including a single torrent client and basic file management utilities. Users cannot install additional applications themselves, as this limitation is part of the streamlined nature of Lean plans.ay!
Q. Can I move my active torrents to a new torrent client?
A. YES!! You can absolutely do this. Reach out to a member of support for help! Or simply take a look at this support article 🙂
Q. I see only Transmission torrent client, where are another's?
A. Basic plan supports only transmission client, if you need another's please upgrade to Swift/Supreme
Q. I'm trying to access my finished downloads; how do I do that?
A. We have a few options available for you to accomplish this!
Via FTP (FileZilla client)
Web file browser
SFTP (Secure File Transfer Protocol) for secure file access and transfers as an alternative to SSH.
Q. I want to install SyncThing on my Lean Seedbox, is this allowed?
A. We do not have SyncThing available for our Lean Seedbox products, but we're working on a solution!
Q. How to figure out how much space is left?
A. You can visit your client area https://members.rapidseedbox.com. From there you can select your seedbox and visit Dashboard. The disk usage is on the right.
Q. How can I add more space to box?
A. We have to plans on Lean. Basic - has 500 GB, Swift - has 1TB HDD, and Supreme - 2TB HDD. They are identical except only storage (Basic plan has only Transmission torrent client). You can do upgrade. Also we have Premium plans which are more powerful and have more storage. Reach our site to chose that you need: https://www.rapidseedbox.com/#pricing
Q. Torrent client doesn't show my torrents, but they are there!
A. The reason can affect if was reached maximum HDD space. Delete some files through FTP client, go to Dashboard --> stop torrent client --> start again.
Q. Can't connect to seedbox via ssh
A. On Lean plan you don't have such option. SSH available only on Premium boxes. This is one of several differences between Lean and Premium plans, as Premium plans also include features like one-click app installation and access to additional applications.
Q. Do you have Download/Upload speed limits?
A. No, but all traffic is shared for all customers that are on one server
Q. Does any of the other clients have access to my server?
A. No
Q. What to do if there is a DMCA notice, will I be identified?
A. System will try to delete it automatically. If not we will contact you for deleting that file. If you don't reply - we will delete files and notice you to avoid such.
In rare cases account can be blocked.
Q. How to install Plex/Jellyfin
A. Lean plan doesn't support Streaming apps. You can upgrade to Premium plan started from Stream Premium plans not only support streaming apps like Plex and Jellyfin but also include advanced features such as one-click app installation and access to a wider range of applications.plan.
I don't know what to do next...
There is small support articles collection made specific for Swift and Supreme services here. If those do not help you, let us know by opening a chat in the bottom right corner of your screen. We're here to help 😄