Introduction
What to do if your torrent client doesn't load? What can you do if you can't connect over FTP/SFTP to your seedbox? What can you do if you can't connect over SSH?
Are all these, questions that you're asking yourself sometimes? Well, then let us show you a few ways of detecting what's going on with your seedbox in these moments.
This site can't be reached

We're analyzing only two causes here:
The service you want to access is down, not whole your seedbox! To fix this you only have to log in via SSH and use the command
seedbox-cp
to bring that specific service back up, see its status, and if it has any errors.The second cause may be that the whole Seedbox is down. In that case, you can use the Seedbox Control Panel to try booting the seedbox.
Can't access the seedbox via SSH
The last thing you can try is to determine if your seedbox is down is by pinging it.
On Windows
Right-click on the start icon and choose
Run
In the run prompt type
ping <box-IP>
and clickOK
or pressENTER
You'll get a command prompt that will run the
ping
utility trying to ping that IP you gaveIf you see this, it means that your seedbox is offline
On Linux and macOS
Start the Terminal and type:
ping <box-IP>
If you see this that means your box is totally offline and un-pingable
Then you know for sure that you need our help
I don't know what to do next...
If you need any assistance, let us know by opening a chat in the bottom right corner of your screen. We're here to help 😄