Troubleshooting your seedbox

Introduction

What to do if your torrent client doesn't load? What can you do if you can't connect over FTP/SFTP to your seedbox? What can you do if you can't connect over SSH?

Are all these, questions that you're asking yourself sometimes? Well, then let us show you a few ways of detecting what's going on with your seedbox in these moments.

This site can't be reached

We're analyzing only two causes here:

1. The service you want to access is down, not whole your seedbox! To fix this you only have to log in via SSH and use the command seedbox-cp to bring that specific service back up, see its status, and if it has any errors.

   

2. The second cause may be that the whole Seedbox is down. In that case, you can use the Seedbox Control Panel to try booting the seedbox.

   

Can't access the seedbox via SSH

The last thing you can try is to determine if your seedbox is down is by pinging it.

• On Windows

  1. Right-click on the start icon and choose Run

     

  2. In the run prompt type ping <box-IP> and click OK or press ENTER

     

  3. You'll get a command prompt that will run the ping utility trying to ping that IP you gave

     

     If you see this, it means that your seedbox is offline

• On Linux and macOS

  1. Start the Terminal and type: ping <box-IP>

     
     

     If you see this that means your box is totally offline and un-pingable

     Then you know for sure that you need our help

I don't know what to do next...

If you need any assistance, let us know by opening a chat in the bottom right corner of your screen. We're here to help 😄