You may have received an e-mail from our system that payment failure has occurred. Or you may even receive notice that your service with us has been suspended. And you have been with us for a few months more and never had any problem with payment.

If you've been using Credit Card then it's probably because our system were using our previous Credit Card Processor called CCBill. And we are migrating from CCBill to another Credit Card Processor called Cardinity. We have set new Invoices to use Cardinity but some may have been processed using CCBill, that's why the automatic payment attempt has failed.

Basically, what you need to do is pay the invoice manually from client area using these steps.

Open your browser go to https://members.rapidseedbox.com . Type your email address and password of your Rapidseedbox Account.

Immediately on the first page after login you will be presented with list of your services with and invoices. Unpaid invoices will be listed above paid ones so you can easily find them. Click on it.

You will be redirected to invoice details page. From the top right drop down you can choose "Credit Card" again. Alternatively you can choose other payment method like "Paypal" or "Bitcoin". Please note that available payment methods also depend on the type of service you have. Click "Pay" to continue.

While you may have entered this previously, for security reasons every credit card detail is only valid for specific payment processor. You will be asked to reenter it again. This time it is for Cardinity.

After that our system will save the Credit Card details for future service automatic payment. And also charge your card for the amount due.

Of course, as always, if you have any issue you can contact us. Either using the chat button on lower right or send us email ([email protected])