In your Seedbox, you have two user accounts: root and user.  As you know, the root account is the most privileged account on Unix systems and it is used to administer the system, while your user account is used to manage all Seedbox services, like torrent clients, FTP, Open VPN etc.

In the case of system reinstallation, your passwords need to be updated as well, because the system is losing a track of stored information regarding user passwords. 

Your root account password information stays untouched, which we can use to update rest of the passwords.

How to reset Root password?

In the case that your root password is not working, you can simply reset it from Control Panel.

Start by logging into your Seedbox Control Panel.

Once logged in to Control Panel, scroll to the bottom of the page and select "Root/Admin Password" tab.

Click on Root/Admin Password while managing your Seedbox via the Control Panel, type your new password and click on Change to apply.

How to update your Seedbox passwords

The first thing that needs to be done, is to log in via SSH. For any Windows version, please download Putty client from here, while from the Mac or Linux systems you can log in from the terminal directly.

Please navigate here in the case you're not sure how to log in via SSH.

You can use our script to update all passwords related to your service. In the SSH console, type the following command: changeseedboxpass

Note: Interface is different in our older template, but the procedure is the same.

From the list select service for which you want to change your password and press the “Enter” key.

If you wish to update specific torrent client password, please select the corresponding option. 

In a case you wish to update your FTP, Open VPN, Web access or X2go password, please select Change Unix user password.

The text area will appear where you need to type in your new password and press OK  to confirm it.

How to reset your Seedbox Control Panel password?

 If for some case your Control Panel password doesn't work, please log in to your Control Panel interface.

Click on the Forgot password. 

The next screen will look like on the image below. Enter your Control Panel username.

Our system will find an email address associated with the Username, and send you the confirmation email from where you can continue with the process.

I don't know what to do next...

If you need any assistance, let us know by opening a chat in the lower right hand corner of your screen. We're here to help 😄

Did this answer your question?